At Henry Active, we strive to ensure your complete satisfaction with our products. If you are not satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may return items that are:

• Damaged upon delivery
• Incorrect items sent
• Unused and in their original packaging

To initiate a return, please contact us within 7 days of receiving your order.

2. Return Process

To return an item, follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] to notify us of your return request.
   
2. Prepare the Item: Ensure the item is in its original condition and packaging.
3. Arrange Pickup: Our team will coordinate a pickup of the item from your address.

3. Refund Process

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued as store credit, which you can use for future purchases on our website.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Products that have been used or altered
• Clearance items or promotional products

5. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to a damaged or incorrect item. In such cases, we will cover the return shipping costs.